Quality Control Processes
Internal Quality Control Processes
The first of two separate and necessary Quality Control Programs you must understand is your own internal quality control processes:
Internal Quality Control Processes: This is your company’s internal Quality Control Program. A Quality Control Program is needed to insure the quality of your work and you will need a written quality control procedures program in order to satisfy the requirements of many companies you will work for. Some companies ask for a copy of your QC Program as part of their application process while other companies will ask for a copy of your QC Program on a moment’s notice.
When a real stink gets stirred up and someone is looking for a fall guy, they start requesting contractor QC programs. The contractor with the weakest quality control program is normally selected as the fall guy.
Your Quality Control Processes Program should be part of your company operations manual.
External Quality Control Processes
The second quality control program you need to know about is external quality control processes:
External Quality Control Processes: The second part of Quality Control you must be aware of and operate under is realization of the fact that your business and each job you perform is being funneled through someone else’s QC Program.
Listed here are some of the Quality Control Processes that are in place at many companies. You will need to insure that your own QC Procedures include those from this list that are applicable to your business. If the company thinks the process is important enough to be in their QC program, they are sure to think it should be in yours – if applicable of course.
INTERNAL QC PROCESSES
The following three programs should be part of your company’s internal QC Process:
1. New Contractor Hiring
Before jobs can be assigned each contractor applicant must complete an application, submit proof of E&O and liability insurance and complete a written exam covering investor/insurer guidelines. The exam is graded and reviewed with the applicant contractor.
Contractors that pass the exam, will go through a probationary. (company requirements vary on length of probation).
2. Fake Work Orders
Work orders with fake addresses are assigned to contractors in order to review the results returned by the contractor. Fake Work Orders may be sent to new or existing contractors in order to help evaluate the contractor’s integrity.
3. Bid Verifications
Internal staff are assigned the task of verifying accuracy and completeness of bids and, at times, a second contractor will asked to submit a bid on the same property. These competing bids are reviewed for accuracy and completeness and associated fees.
If the bid appears to be excessive, the contractor is contacted for detailed explanation of the bid along with additional photo documentation and explanation.
Note: This internal QC Process results in contractor bids being adjusted down and the contractor may be placed on a “problem contractor” list for continued monitoring. Continued inaccuracies or over-bidding may result in discontinuance of work orders to the contractor.